We stand behind the products we sell. If you receive an item that is defective or not as described, we will make it right.
What This Warranty Covers
This warranty covers manufacturing defects in products purchased directly from svsvisionoffer.com. A manufacturing defect is a flaw in materials or workmanship that exists at the time of delivery and is not caused by normal wear, misuse, or accidental damage.
Warranty Duration
Unless otherwise stated on the product page, our products carry a warranty against manufacturing defects for 30 calendar days from the date of delivery. This period aligns with our return window and allows you sufficient time to inspect your purchase and identify any issues.
For items where the manufacturer offers a longer warranty, the manufacturer’s warranty terms will apply in addition to our policy. If you believe you have a manufacturer’s warranty claim beyond 30 days, please contact us and we will assist you in reaching the appropriate manufacturer.
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, accident, neglect, or improper handling
- Normal wear and tear
- Damage occurring after delivery due to shipping mishandling (though we will assist with carrier claims)
- Products that have been modified or repaired by unauthorized parties
How to Make a Warranty Claim
To submit a warranty claim, please email info@svsvisionoffer.com with:
- Your order number
- A description of the defect
- Photographs showing the issue
Our team will review your claim within 1–2 business days. If the claim is approved, we will provide instructions for returning the item. Depending on the situation and your preference, we will either replace the item, repair it, or issue a refund.
Relationship to Return Policy
This warranty operates alongside our Return & Refund Policy. Items covered by this warranty may also be eligible for return under that policy. If you are unsure which process applies to your situation, please contact us and we will guide you.